We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@loviisaprohair.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@loviisaprohair.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@loviisaprohair.com.

Return, Exchange & Refund Policy

At Loviisa Pro Hair, we are committed to providing premium-quality hair extensions, professional tools, and a reliable shopping experience for stylists, salons, beauty professionals, and customers throughout the United States.

Please review our Return, Exchange & Refund Policy carefully before making a purchase.

Return & Exchange Eligibility

We accept return or exchange requests within 21 days of delivery for eligible products only.

To qualify for a return or exchange, all of the following conditions must be met:

• The request must be submitted within 21 days of receiving the order.
• The product must be unused, unworn, unwashed, unopened, and unaltered.
• The product must remain in its original sealed packaging.
• All original packaging, labels, seals, tags, and security ties must remain intact.
• The product must be returned in the same condition in which it was received.
• The product must not have been installed, brushed, cut, colored, toned, chemically treated, washed, or modified in any way.
• The product must not have been removed from its original protective packaging.

For hygiene, safety, and quality-control reasons, hair extensions that have been opened, worn, installed, handled, brushed, washed, cut, colored, toned, chemically treated, or removed from their original protective packaging are not eligible for return, exchange, or refund.

Exchanges

We understand that selecting the correct color, length, texture, or method can sometimes be challenging.

Eligible products may be exchanged for another color, length, texture, or variation if:

• The exchange request is submitted within 25 days of delivery.
• The product remains unopened, unused, unaltered, and in its original sealed packaging.
• All labels, seals, tags, and security ties remain intact.
• The requested replacement item is available in inventory.

Customers are responsible for all shipping costs related to exchanges unless the exchange is required due to an error made by Loviisa Pro Hair.

If the requested replacement item is not available, we may offer store credit, an alternative product, or another solution at our discretion.

Non-Returnable Items

The following items are considered final sale and cannot be returned, exchanged, or refunded:

• Opened hair extensions.
• Installed hair extensions.
• Hair extensions that have been worn, brushed, washed, cut, colored, toned, chemically treated, or altered in any way.
• Hair extensions removed from their original protective packaging.
• Hair extensions with broken, removed, or damaged seals, labels, tags, or security ties.
• Custom orders.
• Special orders.
• Pre-orders.
• Products ordered by request.
• Sale items.
• Clearance items.
• Promotional or discounted items, unless defective.
• Gift cards.
• Digital products, guides, classes, courses, or downloadable materials.
• Professional tools, accessories, or beauty items that have been opened or used, unless they arrived defective.

Due to hygiene and safety standards, Loviisa Pro Hair cannot accept returns or exchanges on any hair extensions that show signs of use, installation, handling, alteration, or removal from the original packaging.

Products by Special Order

Some products may be available by special order, pre-order, or by request and may not be in immediate stock.

Products by special order may require additional processing time. Estimated processing and delivery times may vary depending on product availability, supplier timelines, and shipping conditions.

Once a special order, custom order, pre-order, or product-by-request order has been placed, it may not be eligible for cancellation, return, exchange, or refund.

By placing an order for a special-order or product-by-request item, the customer understands and agrees that the item may not be immediately available and may require additional time to process and deliver.

Refunds

Once your return is received, Loviisa Pro Hair will inspect the item to confirm that it meets our return eligibility requirements.

If the return is approved, the refund will be issued to the original payment method used at checkout.

Please allow several business days for your bank, card provider, or payment platform to process the refund after it has been issued.

Original shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer unless the return is due to an error made by Loviisa Pro Hair.

Loviisa Pro Hair reserves the right to deny any return, exchange, or refund request if the product does not meet the conditions stated in this policy.

Store Credit

In some cases, Loviisa Pro Hair may offer store credit instead of a refund, depending on the condition of the product, the reason for the request, and product availability.

Store credit may be used toward a future purchase and is subject to the terms provided at the time it is issued.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To review your claim, we may require:

• Your order number.
• Clear photos or videos of the item.
• Photos of the original packaging.
• A brief description of the issue.

If the issue is confirmed to be an error made by Loviisa Pro Hair, we may offer a replacement, exchange, store credit, or refund, depending on the situation and product availability.

Items that are damaged after delivery due to improper handling, installation, coloring, toning, washing, chemical processing, brushing, heat styling, or customer misuse are not eligible for return, exchange, or refund.

Order Cancellations

Orders may only be canceled if they have not yet been processed, prepared, packed, shipped, or ordered from our supplier.

Once an order has been processed, packed, shipped, or placed as a custom order, special order, pre-order, or product-by-request order, it may no longer be eligible for cancellation.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error made by Loviisa Pro Hair.

We recommend using a trackable shipping service when returning an item. Loviisa Pro Hair is not responsible for lost, delayed, stolen, or damaged return packages.

Returns must be shipped back within the time frame provided after your return request is approved.

Color, Texture & Product Variation Disclaimer

Because hair extensions are made from real human hair or professional hair materials, slight variations in color, tone, texture, thickness, and appearance may occur.

Colors may also appear different depending on screen brightness, lighting, filters, phone settings, or monitor display.

We recommend reviewing product descriptions carefully before purchasing. If you are unsure about the correct color, length, texture, or method, please contact us before placing your order.

Choosing the wrong color, length, texture, or method does not guarantee approval for a return, exchange, or refund unless the product meets all return eligibility requirements.

Hair Care & After-Purchase Responsibility

After the product has been opened, installed, washed, colored, toned, chemically treated, heat styled, or altered in any way, Loviisa Pro Hair is not responsible for the final result.

Hair extension results may vary depending on installation method, product care, stylist technique, maintenance routine, products used, and chemical processing.

We strongly recommend that hair extensions be installed, colored, toned, or chemically treated only by a licensed or experienced beauty professional.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 21 days of delivery.

Please include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The reason for the return or exchange request.
• Photos of the product and packaging, if requested.

Return or exchange requests must be approved before the item is shipped back.

Items returned without prior approval may be refused and may not qualify for a refund, exchange, or store credit.

Final Decision

Loviisa Pro Hair reserves the right to approve, deny, or refuse any return, exchange, refund, or store credit request that does not meet the conditions stated in this policy.

By placing an order with Loviisa Pro Hair, the customer agrees to this Return, Exchange & Refund Policy.