FAQ

Frequently Asked Questions

Are Loviisa Pro Hair extensions made with 100% human hair?

Yes. Our extensions are made with 100% human hair and are selected for professional use. Proper installation, maintenance and aftercare are essential to preserve the appearance and performance of the hair.

Who are your hair extensions designed for?

Our products are designed primarily for professional hairstylists, hair extension specialists, salon owners and beauty professionals who need reliable hair for their clients and their business.

What shipping and delivery options do you offer?

We offer fast delivery options based on the destination and product availability.

Same-Day Delivery — Los Angeles Area

Same-day delivery may be available for eligible orders within approximately 100 miles of Paramount, California.

Same-day delivery is subject to:

Product availability
Delivery address
Order confirmation time
Driver availability
Applicable delivery fees

Next-Day Delivery — California

We offer next-business-day delivery to eligible locations throughout California.

Orders must be placed and confirmed before the applicable order cutoff time. Orders placed after the cutoff, on Sundays or on holidays may be processed on the following business day.

Delivery to Other U.S. States

For destinations outside California, the estimated delivery time is 2–3 business days after the order has been processed and shipped.

Delivery times are estimates and may be affected by the carrier, weather conditions, holidays, an incorrect address or other circumstances outside our control.

When will my order be processed?

Orders are processed Monday through Saturday.

Order-processing time is separate from delivery time. You will receive confirmation and tracking information once your order has been prepared and shipped, when tracking is available.

Do you deliver on Sundays or holidays?

Our regular processing schedule is Monday through Saturday. Sunday and holiday delivery may not be available and depends on the delivery service or shipping carrier.

How can I request same-day delivery?

Before placing your order, contact our customer service team with:

Your delivery ZIP code
The products you need
Color, length and extension method
Desired delivery date

Our team will confirm product availability, delivery eligibility, estimated arrival time and the applicable delivery fee.

Is same-day delivery free?

Same-day delivery fees vary depending on the delivery address and distance from Paramount, California. The total delivery fee must be confirmed before the order is completed.

What happens if I enter the wrong shipping address?

Customers are responsible for reviewing and confirming their shipping information before completing the order.

Contact us immediately if you notice an error. Once an order has been processed, dispatched or shipped, we cannot guarantee that the address can be changed.

Additional delivery or reshipping fees may apply when a package is returned because of an incorrect or incomplete address.

Will I receive tracking information?

Yes. When tracking is available, it will be sent to the email address or phone number provided with the order.

Local same-day deliveries may receive delivery confirmation instead of traditional carrier tracking.

What should I do if my package is delayed?

First, review your tracking information for the latest carrier update.

Please remember that estimated delivery times are not guaranteed. Carrier delays, weather, holidays, high-volume periods and address issues may affect delivery.

What should I do if my package shows as delivered but I have not received it?

Please:

Verify the delivery address on your order.
Check around the property, mailbox, reception area or designated delivery location.
Ask household members, neighbors or building staff.
Contact the shipping carrier using your tracking number.
Contact our team if you still cannot locate the package.

Loviisa Pro Hair will assist with the available carrier-claim process, but approval or replacement is subject to the carrier’s investigation and our shipping policy.

What photos should I send for color-matching assistance?

Please send:

One photo from the back
One photo from each side
Hair fully visible from roots to ends
Photos taken in natural daylight
No filters, flash or artificial lighting

If the client wears multiple tones, include close-up photos of the different shades.

Can the extensions be colored or toned?

The hair may be professionally toned or darkened after completing a strand test.

We do not recommend bleaching or lightening the extensions because chemical processing may affect the quality, texture and lifespan of the hair.

Any chemically altered hair is not eligible for return and may not qualify for warranty review.

Can I use heat tools on the hair?

Yes. Professional heat tools may be used at a moderate temperature with a heat protectant.

Excessive or repeated heat may cause dryness, damage and reduced lifespan.

How long do the extensions last?

With proper professional installation, regular maintenance and the correct home-care routine, Loviisa Pro Hair extensions may last approximately 7–12 months.

The actual lifespan varies depending on the extension method, frequency of wear, products used, heat exposure, chemical processing and the client’s daily care.

Can I order samples or a color ring?

Availability of samples and color rings may vary. Please contact our team or check the website for current professional color tools and consultation options.

How can I check product availability?

Current availability is displayed on each product page.

Because professional colors and lengths may sell quickly, we recommend placing the order once the client’s consultation and color match are complete.

Will I receive tracking information?

Yes. When tracking is available, the information will be sent to the email address used at checkout after the order has shipped.

Can I change or cancel my order?

Once an order has entered processing, preparation or shipping, changes and cancellations may no longer be possible.

What should I do if I receive the wrong product?

Your order number
A clear photo of the product
A photo of the product label
A photo of the packaging
A photo of the shipping label

How can I contact customer service?

You can contact us through our Contact Us page, email or WhatsApp.

Our customer service is available Monday through Saturday. We usually respond within 1–2 hours during business hours.

For faster assistance, include your order number, product method, color, length and a clear description of your question.