Yes. Our extensions are made with 100% human hair and are selected for professional use. Proper installation, maintenance and aftercare are essential to preserve the appearance and performance of the hair.

Our products are designed primarily for professional hairstylists, hair extension specialists, salon owners and beauty professionals who need reliable hair for their clients and their business.

We offer fast delivery options based on the destination and product availability.

Same-Day Delivery — Los Angeles Area

Same-day delivery may be available for eligible orders within approximately 100 miles of Paramount, California.

Same-day delivery is subject to:

• Product availability
• Delivery address
• Order confirmation time
• Driver availability
• Applicable delivery fees

Fast Delivery — California

Once your order has been processed and shipped, the estimated transit time to addresses in California is 1–2 business days.

Orders must be placed and confirmed before the applicable order cutoff time. Orders placed after the cutoff, on Sundays or on holidays may be processed on the following business day.

Delivery to Other U.S. States

For destinations outside California, the estimated delivery time is 2–3 business days after the order has been processed and shipped.

Delivery times are estimates and may be affected by the carrier, weather conditions, holidays, an incorrect address or other circumstances outside our control.

Orders are processed Monday through Saturday.

Order-processing time is separate from delivery time. You will receive confirmation and tracking information once your order has been prepared and shipped, when tracking is available.

Our regular processing schedule is Monday through Saturday. Sunday and holiday delivery may not be available and depends on the delivery service or shipping carrier.

Before placing your order, contact our customer service team with:

• Your delivery ZIP code
• The products you need
• Color, length and extension method
• Desired delivery date

Our team will confirm product availability, delivery eligibility, estimated arrival time and the applicable delivery fee.

Same-day delivery fees vary depending on the delivery address and distance from Paramount, California. The total delivery fee must be confirmed before the order is completed.

Customers are responsible for reviewing and confirming their shipping information before completing the order.

Contact us immediately if you notice an error. Once an order has been processed, dispatched or shipped, we cannot guarantee that the address can be changed.

Additional delivery or reshipping fees may apply when a package is returned because of an incorrect or incomplete address.

Yes. When tracking is available, it will be sent to the email address or phone number provided with the order.

Local same-day deliveries may receive delivery confirmation instead of traditional carrier tracking.

First, review your tracking information for the latest carrier update.

Please remember that estimated delivery times are not guaranteed. Carrier delays, weather, holidays, high-volume periods and address issues may affect delivery.

Contact us if the tracking information has not been updated or if you need assistance reviewing the shipment.

Please:

1. Verify the delivery address on your order.
2. Check around the property, mailbox, reception area or designated delivery location.
3. Ask household members, neighbors or building staff.
4. Contact the shipping carrier using your tracking number.
5. Contact our team if you still cannot locate the package.

Loviisa Pro Hair will assist with the available carrier-claim process, but approval or replacement is subject to the carrier’s investigation and our shipping policy.

Please send:

• One photo from the back
• One photo from each side
• Hair fully visible from roots to ends
• Photos taken in natural daylight
• No filters, flash or artificial lighting

If the client wears multiple tones, include close-up photos of the different shades.

See our Color Help page for the complete guide — color matching is free.

The hair may be professionally toned or darkened after completing a strand test.

We do not recommend bleaching or lightening the extensions because chemical processing may affect the quality, texture and lifespan of the hair.

Any chemically altered hair is not eligible for return and may not qualify for warranty review.

Yes. Professional heat tools may be used at a moderate temperature with a heat protectant.

Excessive or repeated heat may cause dryness, damage and reduced lifespan.

With proper professional installation, regular maintenance and the correct home-care routine, Loviisa Pro Hair extensions may last approximately 7–12 months.

The actual lifespan varies depending on the extension method, frequency of wear, products used, heat exposure, chemical processing and the client’s daily care.

Availability of samples and color rings may vary. Please contact our team or check the website for current professional color tools and consultation options.

Current availability is displayed on each product page.

Because professional colors and lengths may sell quickly, we recommend placing the order once the client’s consultation and color match are complete.

Contact us immediately after placing your order.

Once an order has entered processing, preparation or shipping, changes and cancellations may no longer be possible.

Contact us as soon as possible with:

• Your order number
• A clear photo of the product
• A photo of the product label
• A photo of the packaging
• A photo of the shipping label

Items marked as pre-order or special order are made to order: the preparation window is 8–12 business days before shipping. In-stock orders are processed Monday through Saturday. Preparation time is separate from delivery time — see our Shipping Policy for transit estimates by destination.

Every order is covered by our Hair Quality Guarantee for verified manufacturing or hair-quality defects. If something is wrong with your order, contact us within 48 hours of delivery with your order number, clear photos or video of the item and photos of the original packaging.

Returns and exchanges are accepted within 30 days of delivery on unused, unopened items in their original sealed packaging, and every return or exchange must be approved before you ship anything back. Custom, special and pre-orders are final sale unless defective. Read the complete policy on our Warranty & Returns page.

Our Pro Program is for stylists, extension specialists and salon owners. A professional license is not mandatory to apply — we review each application manually and may ask for your business details. Approved professionals receive discounts and bonuses on their purchases. Apply on our Pro Program page.

🎥 Míralo en video: Cómo aplicar a tu cuenta PRO, paso a paso

Yes. If you need a specific technique, color, length, texture or quantity that is not listed, we can prepare a custom order for you. Full payment is required before production, and production takes approximately 8–15 business days after payment. See our Custom Orders page for how to request one.

🎥 Míralo en video: Cómo pedir un Custom Order, paso a paso

You can reach us on WhatsApp at (714) 932-9637, by email at support@loviisaprohair.com or through our Contact Us page.

Our customer service is available Monday through Saturday. We usually respond within 1–2 hours during business hours.

For faster assistance, include your order number, product method, color, length and a clear description of your question.