Warranty & Returns

Loviisa Pro Hair — 100% human hair for professionals

1 · Hair Quality Guarantee

Our hair is backed by the Hair Quality Guarantee, which covers:

• Verified manufacturing defects.
• Verified hair-quality defects.
• If you receive a damaged, defective or incorrect item and it is confirmed to be our error: a replacement, exchange, store credit or refund, depending on the case and availability.

2 · What the guarantee does not cover

• Damage or issues caused by improper installation, bleaching, chemical processing, excessive heat, unsuitable products, incorrect maintenance or failure to follow our aftercare instructions.
• Differences due to lighting, screen settings, photography or an incorrect color selection are not product defects.

3 · How to report a defect

1. Contact us within 48 hours of delivery.
2. Send: your order number, clear photos or videos of the item, photos of the original packaging, and a brief description of the issue.
3. We will evaluate your case and confirm your solution: replacement, exchange, store credit or refund.

4 · Returns & exchanges

• Deadlines: returns within 30 days and exchanges within 30 days of delivery. An exchange may be for another color, length, texture or variation, subject to availability.
• Condition: unused, unopened and unaltered; original sealed packaging with labels, seals, tags and security ties intact. For hygiene and safety, hair that is opened, installed, brushed, washed, cut, colored, chemically treated or out of its protective packaging is not eligible.
• Final sale — no returns: custom, special and pre-orders; sale, clearance and promotional items (unless defective); gift cards; digital products; opened or used tools and accessories (unless defective on arrival).
• Every return or exchange must be approved BEFORE shipping the item back; anything sent without approval may be refused.
• If approved: refund to your original payment method, after inspection. Original shipping is non-refundable; return shipping is at your cost, unless our error. In some cases, store credit may be offered.

5 · Care note

Installation, coloring, toning and chemical treatments: only by a licensed or experienced beauty professional, with a strand test. We do not recommend bleaching or lightening: chemically altered hair is not returnable and may not qualify for warranty review.

Need help?

Email: support@loviisaprohair.com
WhatsApp: (714) 932-9637
Customer service: Monday–Saturday

Summary of our published policies; the full text at loviisaprohair.com (Refund Policy & Terms of Service) governs.